Frequently Asked Questions
Frequently Asked Questions
Hampshire Soap Workshops
Where are the workshops held?
All workshops take place in my private studio in Chandlers Ford, Hampshire.
The full address will be provided in your booking confirmation email.
Is there parking available?
Yes — there is free parking available on the driveway and surrounding road.
Please allow plenty of time for your journey and parking, as workshops begin promptly.
What time should I arrive?
Workshops begin at the stated start time (usually 11am).
To ensure a smooth and relaxed start for everyone:
- Please do not arrive early
- We allow a maximum of 5 minutes after the start time
Unfortunately, late arrivals beyond this cannot be admitted.
What will I make during the workshop?
You will create your own batch of traditional cold process soap — approximately 10 bars to take home, which can last many months.
This is a fully hands-on, guided experience using natural ingredients.
How long does the workshop last?
Each workshop lasts approximately 2 hours.
What should I wear?
For safety and comfort, please wear:
- Flat, closed-toe shoes
- A long-sleeved top
- Hair tied back if possible
Protective goggles are provided for a small part of the session.
Are there any allergy considerations?
Yes — we work with a variety of oils, including nut oils.
If you have any allergies or concerns, please contact us before booking.
Can I bring someone with me to watch?
Workshops are for paid participants only.
We’re unable to accommodate spectators due to space and safety.
Is there an age limit?
Workshops are suitable for ages 14 and over.
Can I book as a group?
Yes — private group bookings are very welcome for birthdays, hen parties, and special occasions.
Please get in touch via email to arrange -
debra@hampshiresoap.com
Is there a shop on site?
Yes — there is a small on-site shop where you can browse and purchase handmade soaps after your workshop.
How do I book?
All bookings are made online via the website.
You can view availability and secure your space instantly.
I have a voucher — how do I use it?
Vouchers can be redeemed at checkout when booking online.
Simply enter your code when prompted.
Virgin Experience Voucher -
Email Debra at debra@hampshiresoap.com
Terms & Conditions
Booking & Payment
All workshop spaces must be booked and paid for in advance via the website.
Cancellations & Rescheduling
Due to the preparation required for each workshop:
- Cancellations with 14 days’ notice will receive a credit (no refunds)
- Rescheduling can be done online up to 7 days before your workshop
- Within 7 days, bookings are non-transferable and non-refundable
Late Arrivals
Workshops start promptly.
We allow a maximum of 5 minutes after the start time.
After this, entry is not possible and the booking will be lost.
Non-Attendance
If you do not attend your workshop, your booking will be forfeited.
Health & Safety
By attending, you agree to follow all safety instructions given during the workshop.
We reserve the right to refuse participation if safety guidelines are not followed.
Right of Admission
Workshops are limited in size to ensure a high-quality experience.
We reserve the right to manage attendance accordingly.
Changes to Workshops
In rare circumstances, we may need to reschedule a workshop (e.g. illness or severe weather).
In this case, an alternative date or credit will be offered.
Can I speak to someone on the phone about the workshops?
As a small, very busy, hands-on business, I’m not always able to offer phone calls.
All workshop details — including what to expect, timings, and booking — are carefully outlined on the website so you can view everything at your convenience.
If you have a specific question not covered, I’m always happy to assist via email - debra@hampshiresoap.com
Do you offer support or mentoring after the workshop?
Our workshops are designed as a complete, in-person experience where you will learn the full process of traditional cold process soap making.
Once the workshop has finished, the session is considered complete and we’re unable to offer ongoing mentoring or follow-up support.
Communication
As a small, independently run business, we are unable to provide phone consultations regarding workshops.
All information is provided online, and we kindly ask that this is reviewed prior to making contact.
We are happy to assist with any specific queries via email.
Post-Workshop Support
Workshops are delivered as a complete, one-time experience.
Ongoing mentoring, troubleshooting, or follow-up support is not included after the session.